Frequently Asked Questions
Everything you need to know about bringing freshness into your home.
How do you ensure the products stay fresh during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that all perishable home goods arrive in peak condition.
What is your return policy for home decor items?
We offer a 30-day return policy for all non-perishable home decor. Items must be in their original packaging and unused condition to qualify for a full refund.
How can I track my Send Fresh order?
Once your order is dispatched, you will receive an email with a unique tracking link and real-time updates on your delivery status.
Do you offer international shipping?
Currently, we ship exclusively within the continental United States to maintain our quality and freshness standards.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your home fragrance products eco-friendly?
Yes, all our candles and diffusers are made from sustainable materials, including soy wax and natural essential oils, free from harmful parabens.